FREQUENTLY ASKED QUESTIONS
Need any kind of assistance with the app?
Please reach our customer support team through : our chatting online team available from 10 am until 10 pm through WhatsApp No 0553666572 or send an email to info@voltkbox.ae
Where can I rent a power bank or mobile charging station in Dubai?
You can rent a power bank from any VOLTKBOX station located in Dubai’s top malls, hospitals, and public venues. Our stations are available in EMAAR Malls, DIFC, and other high-traffic locations across the city
Need any kind of assistance with the app?
Please reach our customer support team through : our chatting online team available from 10 am until 10 pm through WhatsApp No 0553666572 or send an email to info@voltkbox.ae
How about the unlock fees to start rent process?
there will be a 59 AED unlock fees before renting the power bank
Where should i return my power bank when i finish using it?
You can return the power bank to any VOLTKBOX station near to you. if the power bank can't be returned. please reach customer support team through WhatsApp No 0553666572
What are the payment methods accepted for power bank rentals at VOLTKBOX?
We accept the following: Credit card Apple pay Google pay
Do you offer phone charging stations at events or malls?
Yes, VOLTKBOX installs phone charging stations at events, shopping malls, and other public venues to support visitors who need to recharge on-site.
What if I need to charge multiple devices at once?
Our power banks support multi-device charging through Type-C, Lightning, and Micro-USB ports. You can use them to charge phones, tablets, or other USB-powered devices.
What are VOLTKBOX power bank specifications?
Each power bank has a capacity of 8000mAh, ideal for fast charging multiple phones. It's built for long battery life and daily durability.
What is the consequence of non-returning the power bank ?
As explained through the terms and conditions. failure to return the power bank will cost you 120 AED
Can i use my device while charging with VOLTKBOX power bank ?
Yes! you can use your device while charging it.
Where can I find a power bank docking station near me?
You can locate VOLTKBOX power bank docking stations using our mobile app. Stations are available across major malls, cinemas, and metro stations in Dubai, Sharjah, and Abu Dhabi.